When: TONIGHT (Friday night into Saturday morning)
Time: 12:30 AM - 6:00 AM CST (early Saturday, September 5)
Expected Impact: Brief (1-5 minute) service interruptions during equipment upgrade
Reason: Critical network security update
Why This Maintenance Is Necessary
A critical security vulnerability was discovered today in our core network equipment. An emergency security patch must be applied within 24 hours to protect our network and keep your connection secure.
While the risk to our network is currently low, applying this security update immediately is essential to protect your data and maintain the security of our network infrastructure.
⏰ Why Tonight?
We received the security alert this afternoon and must apply the update within 24 hours. We've scheduled the maintenance for tonight's overnight hours (12:30 AM - 6:00 AM) to:
- Avoid your Labor Day weekend - Get this done before Saturday so you can enjoy the holiday
- Minimize disruption - Most customers will be asleep during the maintenance window
- Protect your network - Apply critical security updates as quickly as possible
- Test thoroughly - Give our team time to verify everything before Saturday's activities
- Allow recovery time - Extended window ensures we can fully address any issues before the holiday
What to Expect TONIGHT
- Maintenance Window: 12:30 AM - 6:00 AM CST (early Saturday morning, September 6)
- Actual Downtime: Brief interruptions of 1-5 minutes during equipment reboot
- Services Affected: Internet connectivity
- What You'll Notice: Your internet will disconnect briefly, then automatically reconnect
- What to Do: Restart your Modem and Router at 6a or after an all clear
- Our Team: Will be working through the night to ensure everything goes smoothly
Tonight's Schedule
Frequently Asked Questions
- Will I lose internet service? Only briefly (1-5 minutes) during the equipment reboot around 1-2 AM.
- Do I need to do anything? No, your devices should automatically reconnect.
- Why the long window (12:30 AM - 6:00 AM)? The actual interruption is brief, but the extended window allows our team to thoroughly test and monitor the system. If anything goes wrong, we have time to fix it before your Labor Day weekend.
- Will this affect my Labor Day plans? No! That's exactly why we're doing this tonight - to get it done before your holiday weekend starts.
- What if something goes wrong? Our team will be working on-site through the night with the ability to resolve any issues during the extended maintenance window.
Our Commitment to You
We know emergency maintenance on a Friday night isn't ideal, but keeping your network secure is our top priority. By applying this critical security update tonight, we're protecting both our infrastructure and your personal data - and getting it done before your Labor Day weekend begins.
We chose the overnight hours specifically to minimize disruption. Most customers will sleep right through it, and everyone will wake up Saturday morning with a secure network ready for the holiday weekend, college football, and all your Labor Day plans.
Thank you for your patience and understanding as we work through the night to keep your internet connection fast, reliable, and secure.